Fashioning a sense of warmth in their utterly flawless designs, the rugs found within the Athena collection by Surya will radiate a sense of incomparable charm in your space. Hand tufted in 100% wool, each of these perfect pieces will not only allow for certain level of durability, but also, will create a look that emanates trend from room to room within any home decor. Experts at merging form with function, we translate the most relevant apparel and home decor trends into fashion-forward products across a range of styles, price points and categories - including rugs, pillows, throws, wall decor, lighting, accent furniture, decorative accessories and bedding. From classic to contemporary, our selection of inspired products provides fresh, colorful and on-trend options for every lifestyle and budget. However, to ensure for a more lasting quality, steps must be taken during care and cleaning to protect the durability of your polished piece. High powered vacuums, more often than not, pull out of the back of rugs, causing sprouts and a generally unattractive appearance to a once flawless rug. To counter this effect, place your vacuum starting at the edge of the rug, using a low setting and high elevation, or if possible, use hand held attachments when cleaning. As well, over time, the fibers within your piece will unavoidably begin to weaken. When this occurs, regularly, yarn will poke out from the edges of your rugs, and in order to prevent pulling, it is crucial that you do not simply pull the yarn out, but rather, cut these weak fibers using scissors to maintain the impeccable quality of your Surya rug. As well, if spills occur, it is crucial that you immediately tend to the area, blotting it with a towel to remove the moisture and to prevent any stain from setting. Features:
1. If the package design of an item or its container has changed, but the listing still shows the old style container, you may receive the product with the new design.
2. International orders:
• Your country's customs office may delay your shipment past the Amazon ETA. We have no control over how long a customs office may retain an order and cannot promise that it will arrive within the ETA.
• Your country may charge a duty and we have no control or knowledge regarding duty fees charged by your country.
• Your order may will require a signature to receive. If you do not sign for your order when your country's postal service requires it, it may delay delivery.
3. If an item arrives damaged, please take photographs and send them to us via the Amazon messaging system within 24 hours of receiving your order. We will refund or replace any item that arrives damaged.
4. If you receive the wrong item, we will pay for the return shipping. Once the item is returned and received, we will refund your purchase and reimburse you for return shipping fees or ship the correct item at our expense.
5. Non health care/personal items can be returned within 30 days of receiving an order as long as it is returned in same condition as shipped.
Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping To return your product, you should mail your product to: The Finished Room, 1011 MANSELL ROAD, SUITE A, ROSWELL GA 30076, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.